FAQ

Frequently Asked Questions (FAQ)

How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment has been confirmed. During sales or holidays, processing times may be slightly longer.

How long does shipping take?

Within the Philippines

Metro Cebu: 1–3 business days
Nationwide: 2–7 business days

International Orders
Delivery usually takes 3–10 business days, depending on your country and the shipping carrier.

Do you ship internationally?

Yes! We ship worldwide using trusted international carriers such as DHL Express and FedEx.

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email or message with your tracking number (where available).

What payment methods do you accept?

We accept the payment methods displayed at checkout. Available options may vary depending on your location.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. While we'll do our best to accommodate changes or cancellations, we cannot guarantee them once processing has begun.

What if I receive the wrong or a damaged item?

Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the item. We'll work with you to resolve the issue as quickly as possible.

Do you accept returns or exchanges?

Please refer to our Returns & Refund Policy for full details regarding eligibility, timelines, and the return process.

How do I know which size to order?

We recommend checking our Size Guide on each product page before placing your order. If you're unsure, feel free to contact us—we're happy to help you choose the best fit.

Are sold-out items restocked?

Some of our products may be restocked, while others are limited edition. Follow us on social media or subscribe to our newsletter to stay updated on new arrivals and restocks.